MY VOICE MY STM - FAQ


ABOUT MY VOICE MY STM

What is My voice, my STM?

Why join My voice my STM?

How can I become a member of My voice my STM?

Are there any admissibility criteria?

How often will I be required to answer surveys?

What will these surveys be about?

Are there any rewards for filling out surveys?

How long can I take part in My voice my STM?

What will the STM do with the information I provide?

On average, how long does it take to answer these surveys?

How long do I have to answer a survey?

None of these apply to my question

 

TECHNICAL SUPPORT

I did not receive my confirmation email or I am not receiving emails from you.

Did you receive my survey responses?

My page is blank, not loading or I cannot move to the next page.

I would I like to unsubscribe.


COMMENTS / COMPLAINTS ABOUT THE STM

I have questions or feedback not related to the survey.



 

ABOUT MY VOICE MY STM

What is My voice my STM?

My voice my STM is a research and survey panel made up of STM regular transit network customers who volunteered to share their opinions on a number of subjects pertaining to public transportation in the Montréal area. The panel is open to dedicated STM customers so that they may contribute to shaping the future of public transit.

Why join My voice my STM?

STM customers of the bus and métro network who register as members of the panel are given the opportunity to share their experiences with and opinions about different aspects of public transportation and thereby help to improve STM services. By becoming a member of the My voice my STM panel and answering surveys, customers can also win prizes.

How can I become a member of My voice my STM?

Simply click on « Register now! », then fill out the online registration form, where you will be asked to provide information about your STM customer profile. After, you will receive an email to validate your registration.

Remember that this panel covers use of the STM bus and métro network use and not Paratransit services. Thus, Paratransit customers can join this panel as long as they also use bus and métro services.

Are there any admissibility criteria?

The My voice my STM panel is open to all Montrealers who ride STM public transit and who agree to answer surveys. Such customers must have an email address as well as internet access, either through their computer or mobile device (smart phone, pad or portable computer).

How often will I be required to answer surveys?

You will be invited to answer surveys once or twice a month, depending on your customer profile (the information you provided when you registered).

What will these surveys be about?

Survey subjects are always about public transportation and the STM. For example, your level of satisfaction with bus and métro service, your use of mobile devices in the STM network, your opinion about the latest promotional campaign, your universal accessibility needs or your reaction to a new service the STM is planning on providing to STM bus and métro services.

Are there any rewards for answering surveys?

There are two contests to reward those who take part in My voice my STM. The first is held every four (4) months and is for new panel members and consists of a draw, among them, for a prize worth $400. The second one takes place each month and aims to reward those who answered surveys and consists of a draw for three prizes, each worth $100. Each completed survey earns you an additional entry in the draw.

How long can I take part in My voice my STM?

You can take part in My voice my STM as long as you like and you can also quit at any time by simply clicking on the “Unsubscribe” link found at the bottom of any of our email communications.

What will the STM do with the information I provide?

Any information you give to the STM will be kept strictly confidential. To find out more, click here: Terms of Use.

On average, how long does it take to answer these surveys?

Each survey is different but, on average, it should take you about 10 minutes. The approximate length of each survey will be provided at the start of each one.

How long do I have to answer a survey?

The surveys will be available between five and ten days, depending on the situation, to allow enough time for customers involved in the panel to answer them.

None of these apply to my question

You can contact the STM by clicking the link below: http://www.stm.info/en/info/customer-service/contact-us

Please include the following information in your request, so that we may be of greater assistance:

Survey Link

Please copy the URL / survey link you received in the invitation email.

Survey Name

The survey name will appear in the body of the email.

None of these apply to my question

Please specify your question or comment in detail, so we can understand the issue and find a solution. For example, please include:

  • A copy of any error messages
  • A copy of the question you have trouble with
  • A description of the problem you have with the question
  • If your answer to a question is not accepted, please include the exact answer you are trying to enter

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TECHNICAL SUPPORT

I did not receive my confirmation email or I am not receiving emails from you.

Depending on your email provider and your personal email settings, some emails sent from an automated system may be diverted directly into your Junk Mail folder. Please check your Junk Mail folder for our email. To avoid this situation, you can add our email address to your safe sender list, safe recipient list, white list (different names are used in different email programs) or to your address book.

If you have checked your Junk Mail folder and have not been able to find a copy of your Confirmation email, please contact us at this address: http://www.stm.info/en/info/customer-service/contact-us

Did you receive my survey responses?

Most likely, we received your survey responses. You can confirm this for yourself in this following way:

Click on the survey link in your email invitation. If any questions remain, they will be presented to you. Any other page means that your survey was completed.

My page is blank, not loading or I cannot move to the next page.

Please allow a couple of minutes for the page to load. The page may take a few minutes to load depending on your connection speed.

Refresh the page: Please try to either restart, or click the refresh/reload button on your browser. In most cases, this will load the question properly and will allow you to complete the survey.

Finally, if you have another browser on your computer, please try accessing the survey on that browser to see if that makes a difference.

I would I like to unsubscribe.

You can click on the “Unsubscribe” link found at the bottom of any of our email communications, and follow the instructions on screen to complete the process. Once you have completed this action, you will be immediately removed from the panel.

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COMMENTS AND COMPLAINTS ABOUT THE STM

I have questions or feedback not related to the survey.

For any comments or complaints regard the STM click here: http://www.stm.info/en/info/customer-service/contact-us

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